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To work around this issue if the Prompt before saving Normal template option is turned on, follow these steps. Workaround 1: Turn off the "Prompt before saving Normal template" option

To work around this issue, use one or more of the following workarounds. The computer is infected with a macro virus that changes the global template (Normal.dotm). For example, this issue may occur the Internet postage add-in is installed on the computer.Īn add-in may add one or more of the following items to the computer: The Prompt before saving Normal template option is turned on.Īn add-in or a macro that is changing the global template is installed on the computer. This issue may occur if any one of the following conditions is true: Do you want to save those changes?" Cause "Changes have been made that affect the global template, Normal.dotm. SymptomsĮvery time that you exit Microsoft Office Word 2007 or Word 2010, you receive the following message: Third, you can help protect the computer from macro viruses that change the global template. Second, you can remove any add-ins or templates that may be changing the global template. However, when you do this, Word will not prompt you when it automatically saves the changes the global template. First, you can turn off the Prompt before saving Normal template option. This article contains workarounds for an issue in which you are always prompted to save the changes to the global template, Normal.dotm, when you exit Microsoft Office Word 2007 or Word 2010.